What's your response time for Fayetteville emergencies?+
For active leaks or storm damage, we prioritize Fayetteville calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Fayetteville.
How does your pricing work?+
We give every Fayetteville customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active NC contractor license and full insurance coverage, and we'll provide proof of both on request โ most Fayetteville customers ask, and we expect that.
What emergency roofing services are available in Fayetteville?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away โ we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Will you work directly with my insurance company?+
We regularly coordinate directly with insurance adjusters across Fayetteville, NC and provide the photo documentation and scope reports they need to process claims efficiently.
What's the typical timeline for a replacement?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
Do you install metal roofing or just shingles?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Do you offer a warranty on your roofing work?+
Every Roof Repair job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Do you do pre-listing or pre-purchase roof inspections?+
Yes, we perform pre-purchase and pre-listing inspections throughout Fayetteville with a written report and photos โ useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Do you serve areas outside Fayetteville too?+
We serve Fayetteville and the surrounding communities throughout Fayetteville, NC โ see the coverage section below for the specific zip codes and nearby cities we handle regularly.
